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Client Satisfaction Survey

Client feedback is extremely important to us. Please complete this short client satisfaction survey regarding your experience with BHW.

What is your name?

This survey can be submitted anonymously, however providing your name will help us to improve our service.

Who was your main point(s) of contact?(Required)

How did you hear about BHW?(Required)

How satisfied were you with the overall service received from us?(Required)

Extremely satisfied	Satisfied	Not satisfied	Unsure

Would you be happy to use BHW again?(Required)

Yes

No

How likely are you to recommend BHW (1 being unlikely, 10 being very likely)?(Required)

How satisfied were you with how quickly we replied to telephone calls?(Required)

Extremely satisfied	Satisfied	Not satisfied	Unsure

How satisfied were you with how quickly we replied to letters or emails?(Required)

Extremely satisfied	Satisfied	Not satisfied	Unsure

How satisfied were you with the advice and assistance you received?(Required)

Extremely satisfied	Satisfied	Not satisfied	Unsure

What could we do to improve our service? Or any other comments? (optional)