The online business sector is an ever expanding and important marketplace for businesses, offering ease and accessibility to millions of potential customers throughout the UK and the world.
However, before commencing any online business, a prudent business should ensure that it has carefully drafted terms and conditions to regulate the basis on which it sells to its customers. This is especially true if you are dealing with consumers as they benefit from a range of additional protections which don’t apply to business customers. It is therefore always important to be aware of the legal rights which your customers are entitled to. Every business relies on the value of its relationships and contracts with customers, but what happens if something goes wrong? If you don’t have robust terms and conditions drafted to protect your business’ position, then the consequences can be severe. [Read more…]