The online business sector is an ever expanding and important marketplace for businesses, offering ease and accessibility to millions of potential customers throughout the UK and the world.
However, before commencing any online business, a prudent business should ensure that it has carefully drafted terms and conditions to regulate the basis on which it sells to its customers. This is especially true if you are dealing with consumers as they benefit from a range of additional protections which don’t apply to business customers. It is therefore always important to be aware of the legal rights which your customers are entitled to. Every business relies on the value of its relationships and contracts with customers, but what happens if something goes wrong? If you don’t have robust terms and conditions drafted to protect your business’ position, then the consequences can be severe.
As well as improving your position legally, having written terms and conditions clearly setting out the terms on which you conduct business helps with certainty over what has been agreed. This is beneficial for you and your customer. You know what you have agreed to do and the customer knows what to expect from you. It also helps to minimise the chance of any disputes arising in the future because well drafted terms and conditions will often be clear about what you are and aren’t responsible for.
As an online business, it is crucial that you have appropriate terms and conditions on your website from the outset. BHW Solicitors can help guide you and will ensure that your terms and conditions are compliant with the latest legislation and suitable for the nature of your business.